If you have questions before booking your first session, I offer complimentary consultations to help you feel confident about moving forward. This brief conversation allows you to ask questions and discuss your specific situation, ensuring you have the necessary information to get started.
When you're grieving, the responses you receive from others can deeply impact your healing journey. Whether you're dealing with dismissive comments, lack of understanding, or complex family dynamics, your grief deserves to be honoured without judgment or criticism from those around you.
As part of my ongoing service and to streamline payments, I kindly require clients to provide payment details, which are securely stored in an encrypted booking system. Your card will only be charged in accordance with my payment and cancellation policies below. If you have any concerns or questions about this process, please don’t hesitate to reach out.
I understand that unexpected situations can arise, especially when you're dealing with grief and loss. I require a minimum of 48 hours' notice to cancel or reschedule your appointment. This allows me to efficiently manage my schedule and offer the available time to others seeking support.
Should you need to cancel or reschedule within the 48-hour window, the full session fee will be incurred. While I recognise that unforeseen events can occur, this policy enables me to maintain the quality and consistency of my services for all clients.
Jackson Grief Counselling
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